The importance of good communications
I mentioned a while back that I had invested in a new phone system for the office, bringing with it the promise – and I don’t feel I’m exaggerating here – of an entirely new way of working. Oh, the feature set: wired handset basestation; additional remote wireless handsets; the ability to link with my smartphone over bluetooth; comprehensive inbuilt database functionality; Ethernet link to my PC for shared database connectivity; computer driven dialling; internet connectivity; the ability to record interviews at high quality... The list goes on. Of course I was expecting some change management issues, but in many ways it has genuinely delivered on its promises. If I had one gripe, it’s that it’s turned out not to be terribly good as a telephone, which really is its primary purpose. Every now and then, at random, for no apparent reason, it will drop a call. I’ll be chatting away or listening intently, and suddenly the line will go dead.
