Posted to News on 23rd Oct 2019, 00:00
New support offering helps to raise productivity
Universal Robots (UR) has launched Service360, a new support offering that enhances performance, increases uptime and mitigates risk through seamless collaboration. “Our customers are at the centre of everything. Now, we’re empowering them to proactively monitor, optimise and safeguard cobot performance with enhanced support and preventative maintenance,” said Chris Wilson, vice president of service at Universal Robots. “Service360 protects production lines, maximises uptime, reduces risk and enables success by ensuring manufacturers are prepared for the unexpected.”
Service360 also enables UR’s partners to create stronger customer relationships and improve retention through more structured communication, tailored services contracts, improved support options and ongoing performance optimisation. “Our partners will add even more value by equipping customers with everything they need to increase productivity, availability and ROI for their customers,” said Wilson. “We expect this new offering to strengthen relationships and create shared value across UR partners and customers.”
