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Virtual Panel Event about Industrial Connectivity

Virtual event


This 60-minute virtual panel discussion between industry experts will explore the intersection of connectivity (more)

UKIVA Machine Vision Conference



Join us on 15 July 2021 on the MVC Technology Presentation Hub and explore eight online seminar theatres. (more)

PPMA Show 2021

NEC, Birmingham(B40 1NT)

28/09/2021 - 30/09/2021

PPMA Show 2021 will be the UK’s largest ever event dedicated to state-of-the-art processing and (more)

Southern Manufacturing

Farnborough, Hants(GU14 6TQ)

06/10/2021 - 07/10/2021

Southern Manufacturing and Electronics is the most comprehensive annual industrial exhibition in the (more)

Advanced Engineering 2021

NEC Birmingham(B40 1NT)

03/11/2021 - 04/11/2021

Join us in our 12th and most important edition to date, as we invite engineers and management from all (more)

SMC celebrates service excellence award

SMC celebrates service excellence award

SMC’s focus on continuous improvement was a key factor in them earning an award for service excellence from RS Components – the second consecutive year that the Japanese-owned manufacturer has received the accolade.

With branches all around the UK as well as worldwide, RS Components is the world's leading high-service distributor of electronics, automation and control components, tools and consumables, serving over 1 million customers globally. Each year, the company presents four awards to suppliers who enable them to provide a convenient, one-stop shop service to their customers.

SMC was selected to receive the Service Excellence award for a second consecutive year thanks to an ongoing commitment to continuous improvement and applying the learning from previous improvements. RS said SMC’s ability to manage expectations, attention to detail and regular reviews at both global and local levels were key factors.

Mark Jeffries, SMC’s Indirect Sales Channel Manager, says that after accepting the award in 2015, the company continued looking for ways to deliver first class service – even though delivery performance to RS was rated at almost 99 per cent. “We put measures in place to bridge the gap and make it 100 per cent,” he commented. “Rather than sit on the previous year’s laurels, the manufacturing and planning teams set about plans to be even better still.

“It’s an honour to receive this award, particularly as we received it last year too! SMC and RS have worked together for over 25 years we’ve seen many changes over the years – but some things stay the same, for example the passion of those working within both businesses.

“The Service Excellence award is just reward for everyone involved, who can be rightly proud of what they do. We look forward to working with RS for many years to come and introducing new products to existing and new sectors.”


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